FREQUENTLY

ASKED QUESTIONS

You Have Questions, We Have Answers, Probably.

Frequently asked questions

Do I need to sign a safety waiver?


Well funny you ask, actaully you do. You will be required to agree to the waiver during the checkout process.




How does it work?


Oh my gosh, you asked theee best question:

  1. Visit the Project Options page and decide on your project design.
  2. Visit the Attend an Event page and choose a DIY Workshop near you! Some events are private and require a link, and other events are public. Select the appropriate date and event.
  3. Input the number of attendees, complete the fields, select your project, add personalization comments as needed, and complete the rest of the registration.
  4. Check out the How Does It Work page to become familiar with the DIY process.
  5. Show up ready to have a great time & leave a DIY Star!




Do I need any experince with painting or woodworking?


Nope. Absolutely not! Seriously though. We will provide you with guided instruction to create your custom wood project from start to finish.




Will I get dirty? I'll probably get dirty, I just know it!


You will be given an apron but they don’t cover everything. Paint and mess happen… so we suggest wearing something that you do not mind getting paint on.




What is your cancellation policy?


REFUNDS:

Tickets purchased directly from Pine2Posh are nonrefundable per the Terms and Conditions stated on the website.

Refund policies for tickets purchased through any third-party provider may vary and are subject to their terms and conditions. Pine2Posh is unable to issue any refund on behalf of any third-party provider. Customers must contact them directly to request a refund. Pine2Posh is not responsible for, nor can change the outcome of the third-party providers refund policy or procedure.

If you are unsure how the ticket was purchase or have further questions, we are available to assist you at info@pine2posh.com.

NEED TO CHANGE A TICKET RESERVATION or DESIGN SELECTION?

We recognize that new designs being added regularly or unexpected issues can arise and that you may need to make a new design selection or transfer your reservation to a later date, time, or venue. To make changes to your ticket reservation or design selection we require no less than a 72 hour advance notice via an email at info@pine2posh.com. We will make every effort to accommodate your request to transfer to a different date, time or location, however seats are limited. Customers who reschedule must attend an event within 90 days of the original reservation.

No refunds are issued, nor are ticket reservations transferred, once the event has begun.

If you need to reschedule, please contact info@pine2posh.com. Be sure to include your original reservation details when you email us.

IF YOUR EVENT IS CANCELED BY PINE2POSH:

All public events require a minimum of 6 participants. If you have registered for an event that does not meet this standard, you will be notified via email. For your convenience, you will be sent a code via email, to be used to reserve a spot at a future public event. No refunds will be issued.

WEATHER RELATED CANCELLATIONS:

The safety of our patrons and staff are our first priority. While every effort will be made to ensure all events go as scheduled, there are some issues that are not within our control. If inclement weather conditions cause it to be necessary for us to reschedule an event, you will be notified as early as possible. For your convenience, you will be sent a code via email, to be used to reserve a spot at a future public event. No refunds will be issued.

Please do not ever assume your event has been cancelled. If you have not received a telephone or email notification that we need to cancel, your event is still on as scheduled. Patrons who do not attend, will not be permitted to reschedule.




Do I need to register and pick my project ahead of time?


Yes, we are unable to accommodate walk-ins. You must pick the date & place you would like to attend a class along with your stencil choice. Please make sure that if your stencil choice has dates or names you leave this in the comment field, check and re-check all spelling.




How do I make sure that I am seated with my friends?


Bring all your friends…our DIY Workshops are open seating; so you are welcome to sit anywhere within the venue!




Ok, how do I get into this for myself, and run my own business?


You're in luck. Yes you can own your very own Pine2Posh business! Head on over to our "Join Our Team" page for more details and to get in touch with us!




What is the foundation of Pine2Posh


Our mission is simple - to empower individuals take a much needed "time out" from everyday life, by gathering to build memories, inspired by creative expression. One community at at time. Based on our Core Values which are our commitment to our patrons & partners. We value: Personal Excellence Integrity Ingenuity Personal Accountability





STILL HAVE QUESTIONS ?

CUSTOMER SERVICE

info@pine2posh.com

1-781-816-2027

 

You can signup for our workshops, even order ready-made signs to hang through our website store!

OPENING HOURS

We are always open!  Shoot us an email or give us a call. 

Workshop Locations are open by date and time specified for event!

PINE2POSH
BECOME A MEMBER

781-816-2027

info@pine2posh.com

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